7. Changes to this Service Agreement
If changes to the supports or their delivery are required, the parties agree to discuss and review this Service Agreement. The parties agree that any changes to this Service Agreement will be in writing, signed and dated by the parties.
8 Ending this Service Agreement
Should either party wish to end this Service Agreement they must give 2 weeks notice. If either party seriously breaches this Service Agreement the requirement of notice will be waived.
9. Feedback, complaints and disputes
If the client wishes to give [Practice Name] feedback or is not happy with the provision of supports and wishes to make a complaint, the participant can talk to Name on 0400 000 000 or email
If the client is not satisfied or does not want to talk to this person, at any time, they can make a complaint to the NDIS Commission. Complaints to the NDIS Commission can be lodged:
10. Goods and Services Tax (GST)
For the purposes of GST legislation, the Parties confirm that:
a supply of supports under this Service Agreement is a supply of one or more of the reasonable and necessary supports specified in the statement included, under subsection 33(2) of the NDIS Act, in the client's NDIS Plan currently in effect under section 37 of the NDIS Act;
the client's NDIS Plan is expected to remain in effect during the period the supports are provided; and
the client / client representative will immediately notify the provider if the client's NDIS Plan is replaced by a new plan or the client stops being a participant in the NDIS.
11. Cancellation Policy
At [Practice Name] we value consistent and high quality intervention. If you need to cancel an appointment it is recommended it occur before 3pm on the day before your appointment to avoid a cancellation fee. If you contact [Practice Name] after 3pm the day before your appointment or on the day of your appointment there will be a cancellation fee of 90% charged to your account and payment due at your next appointment. Should your therapist arrive at your scheduled appointment and you and your child are not at home or at the location of the appointment with no prior notice, the scheduled session including travel will be charged at 100% of the scheduled fee for that session. Where [Practice Name] cancels a support due to operational reasons, the service will be rescheduled at no penalty to either party.Where multiple cancellations or no shows occur in a 12-month period, [Practice Name] will initiate contact with the family and their support network to establish the supports we are providing are best suited to the family dynamics and the needs of the child.